Skip to main content
AI Consumer Compliance

Automated Decision-Making

When AI makes or significantly influences decisions about credit, jobs, benefits, or care.

Explainer

Many laws now focus on "automated decision-making" — decisions that significantly affect you made by or with AI. Rules often include your right to notice, explanation, human review, and to challenge the decision.

What this means for you

You often have a right to know when AI decided something important about you, to get an explanation, and to ask a human to review the decision.

Practical tips

  • Ask for a human review if a decision was automated.
  • Request a clear explanation of key factors in an adverse decision.
  • Keep records of notices and responses — they may support a complaint.

Related regulations

Related articles